One of Web Epoch’s aims as a ‘tech-for-good’ company is to enhance the capacity of charities striving to alleviate social ills by enabling them to take full advantage of the available technology. Digital skills help charities increase their impact, efficiency and sustainability and achieve their vision. They are essential for charities to be relevant and to fulfil their purpose. Digital can help charities to not only reach more people but also to free up time and resources to focus on human intervention where it is needed most. We are excited to work with forward-thinking and progressive charities that use data insights to measure their impact and make informed decisions.
A study conducted by Tech Trust discovered that most partner charities they interviewed (58%) did not have a defined digital strategy. The charities that did were reported to be more optimistic about the future of their organisations than those without. 92% of the charities with a digital strategy, reported they had:
- more confidence in future planning and the ability to meet strategic goals
- increased productivity and efficiency
- better protection from risk
Often charities feel overwhelmed by the vast array of options available and find it difficult to know how to proceed. Having Web Epoch at their side, given our expertise in this area, the charities can feel assured that they are working at their optimum level.
Why Web Epoch as a Tech Partner?
We are uniquely positioned and ideally placed to support charities for a number of reasons:
We understand the sector: Our team includes members who have worked with charities at the highest strategic levels. In addition, having delivered solutions for a number of charities/non-profit organisations, We Epoch has an excellent grasp of the typical needs within the sector. Coupling that with an understanding of how technology can enhance and increase efficiency, Web Epoch is therefore uniquely positioned and ideally placed to support charities. In the year 2019, we helped a small charity grow their online revenue stream by 38% compared to the previous year.
We’re in for the long haul: No charity can afford to go it alone in digital. Building successful partnerships with tech organisations is key. We want to establish long term relationships that reflect our mutual desire to do good. In today’s fast-moving competitive market, business needs evolve rapidly and require agility from stakeholders and partners alike. Digital moves fast and is constantly evolving. Charities who deploy digital successfully constantly test, learn from and improve their strategies, tactics and the technologies they use, ensuring it is part of continuous improvement. For this reason, we adopt Agile methodology to deliver a quick return on our clients’ investment by working in small iterations and pivoting as the business needs dictate.
We’re flexible: We understand and appreciate that non-profit organisations often struggle to meet the rates of the private sector. We, therefore, tailor our rates for the charity sector while maintaining our quality standards, by offering sustainable prices.
We listen: We will take time to understand and explore the intricacies of your operations, listening to your requirements, understanding the impact any solutions will have on the organisation as a whole, in the short and long term, and on all those involved in the process. We’ll start by researching and gaining a deep understanding of your user’s situation, behaviours, attitudes, problems and goals. We won’t just do this at the outset but will continue to ensure that your service meets those user needs, with ongoing user testing and research, constantly adapting our solutions where required. We’ll create road maps to fully develop the capacity of every function, and will provide a bespoke, unique solution, tailored to your needs, to increase efficiency.
We’re transformative: The potential for social organisations to catalyse their operations and accelerate their impact is tremendous. Together, we can digitally transform the charity, which fundamentally changes how the charity operates and delivers value to both service users, members and donors. We empower the charities to make informed, data-driven decisions in this area, and to develop the relevant plans. We enable the charities to automate their processes to ensure the data flows seamlessly and feeds into their KPIs, and to adopt business practices to ensure they can compete effectively in an increasingly digital world, bringing them closer to “digital maturity”.
We’re proactive and innovative: Charities should be ambitious about how they can use digital to achieve their vision and mission. This doesn’t always mean investing money, but it does mean thinking creatively about how digital can increase impact and sustainability. We monitor digital trends to offer you the most cutting edge technology and the most advanced solutions if they best suit the charity’s needs. We naturally want to avoid duplication, so scout for existing applications to fill technological gaps in the charity’s processes where they exist. And in the absence of readily available solutions, we build bespoke cloud applications that integrate coherently with the charity’s ecosystem.
We initiate change: Building the IT systems is just one part of the picture. However, true digital transformation only comes about when the people in the charity adopt it in their day to day practice. Digital success is very dependent on the confidence, motivation and attitude of the people who run, work and volunteer for charities. Technical and soft skills, such as questioning, persuading and influencing, are equally important. We work closely with the leadership to understand the current working practice, how to ensure people embrace change, are willing to experiment and become more agile, to bring about cultural change across all levels of the organisation. The right culture develops the confidence and motivation of staff and volunteers in digital, and increases collaboration, creates momentum, empowers people to share new ideas, using data to improve decision making and increasing transparency. Your staff and volunteers will be in a better position to collaborate, confident in trying new things and learning additional skills, developing the right mindset for change and innovation, and contributing to how the organisation can achieve its goals through digital. They will focus outwards, as much as inwards, understanding how beneficiaries and supporters use digital.
We safeguard your data: We know that security and confidentiality are of paramount importance to charities, as well as ensuring the use of data is ethical and GDPR compliant at all times. We encourage our clients to adopt cloud-based infrastructures using popular platforms such as AWS, GCP and Azure, and deploy on-premises cloud infrastructures where businesses require the data to remain on their premises. By having remote working enabled, we ensure data remains centralised and secure, yet readily available so that the charity workers are able to work from anywhere in the world. Web Epoch is a Google Partner, so we can manage your data and utilise built-in functions and/or introduce our own measures to prevent any data being compromised or lost.